Room Attendant

The programme is a 10 – day classroom based programme with practical sessions at NQF Level 2 with a 21 credits total
Possible learners: Housekeeping staff in hotels, guest houses or lodges
Attendees: maximum 15 minimum 10
Entry Requirements: None

The purpose of this programme is to develop learners in a variety of personal, organisational and vocational skills in order to clean bedrooms and toilet- and washroom areas.

The learner who successfully achieves this programme will be enabled to prepare beds and handle linen and bed coverings in accordance, service toilet- and washroom areas, clean floors and floor coverings while understanding the importance of hygiene, cleanliness and customer satisfaction, basing performance on this knowledge.

The learner will also understand the importance of maintaining guest comfort and satisfaction when making beds and how to handle and store cleaning equipment and materials, understanding the importance to themselves and the organisation of maintaining equipment in good working order.

The programme contains the following Unit Standards:

SAQA ID Unit Standard Title Level Credit
7793 Describe layout, services and facilities of the organisation 2 1
7796 Maintain a secure working environment 3 1
7799 Maintain a safe working environment 2 2
7800 Maintain health, hygiene and a professional appearance 2 1
7602 Prepare beds and handle linen and bed coverings 2 2
7605 Service guest bedroom areas 2 1
PLUS Select at least 8 credits from the following:
7603 Service toilet and bathroom areas 2 2
7606 Clean floors and floor coverings 2 1
7608 Handle and store cleaning equipment and materials 2 1
7612 Handle and dispose of waste 2 1
7613 Deep clean floors and soft floor coverings 2 3
7614 Service self-catering kitchen areas and equipment 2 2

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