The programme is a 15 – day classroom based programme at NQF Level 2 with a 45 credits total.
Possible learners: Front of house staff in the reception of hotels, guesthouses or lodges
Attendees: maximum 15 minimum 10
Entry Requirements: Matric, English Communication NQF L 3  Numeracy NQF L 3

The purpose of this programme is to develop learners in a variety of personal, organisational and vocational skills in order to deliver a professional reception service.

The successful learner will be enabled to:

  • Maintain, determine, record and confirm bookings on a manual and computer system
  • Prepare customer accounts and deal with departures in accordance with organisational
  • Ensure a smooth check out process and maximise customer satisfaction.
  • Prepare, operate a payment point and process payments efficiently as well as performing
    cashing up and hand over procedures.
  • understand the importance of security for the guest, self and for the organisation when handling customer
  • realise the importance of confidentiality and professional conduct.

This is a level 4 programme.

The programme contains the following Unit Standards:

SAQA ID Unit Standard Title Level Credit
7789 Provide Customer service 4 8
7790 Process incoming and outgoing telephone calls 3 3
7820 Operate payment point and process payments 3 3
7703 Provide customer information and book external services 3 2
7706 Maintain a booking system 3 3
7710 Deal with the arrival of customers 3 2
7721 Exchange foreign cash and travellers cheques 4 3
7722 Co-ordinate the greeting and assisting of guests on arrival and departure 4 4
7794 Communicate verbally 3 8
7793 Describe lay-out, services and facilities of the organisation 2 1
7868 Monitor and maintain health, safety and security 5 4
PLUS Select at least 4 credits from the following:
7730 Maintain the portering/concierge service 5 4

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